Below are current openings at Rx Smart Gear.
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Job Title: Customer Service Rep
Pay Range: $18 DOE
Job Description:
The Customer Service Representative is responsible for providing customers a positive interaction through in-person, email, and telephone interactions. Providing guidance, product education and solutions to customers.
Responsibilities
- Answer product and service questions by phone and email
- Answer phones, greet visitors, customers, and guests at our headquarters
- Assist customers with shipping and order tracking questions
- Provide product demonstrations and instructions
- Conduct sales transactions utilizing Point of Sale (POS) system; cash and credit card handling and processing
- Resolve product or service problems by clarifying the customer’s complaint/issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections and resolution
- Use of various software and systems to log and track all orders and correspondence (training provided)
- Data entry and data manipulation
- Inventory tracking/ordering - Store, Amazon and office supplies
- Maintain presentation of customer facing areas
- Assist in other areas as needed and performing other duties as assigned
Minimum and Required Qualifications
- High School Diploma
- Demonstrate a positive attitude
- Refined and effective communication skills - both written and verbal
- Ability to work independently as well as a member of a team
- Proficiency in using various computer applications to include but not limited to Google Docs, Sheets, Gmail, Excel, Word
- Strong ability to multitask
- Ability to interact professionally with colleagues across all internal departments
- Ability to solve problems quickly, independently, and effectively
- Reliable transportation to arrive at work on-time
Core Purpose of Company:
Rx Smart Gear is dedicated to promoting a healthy and active lifestyle through innovation of functional fitness equipment and training processes. Our core purpose is to create solutions that allow greater accessibility and participation for everyone to express their fitness.
Role