FAQ
HOW CAN WE HELP YOU?
YOUR ORDERS
How do I track my package?
How do I make a Return?
Have an issue with a product? Want to make a Return? Click here for Return Information
Please contact customer service at info@rxsmartgear.com or 619-655-3960.
Please mail the item to us with a note inside the package. On the note please include the order number and state this is a return. Per our return policy the customer is responsible for paying to mail the items to us. We will refund once we receive the item and it will be refunded back to your original payment method.
If you have already requested a return or exchange our address is:
Rx Smart Gear, Inc1800 John Towers Ave, Suite BEl Cajon, CA 92020How do I use a coupon code?
In your shopping cart screen there is place to "ADD COUPON" above the Grand Total.
How do I purchase a Gift Certificate?
In the shopping cart screen there is place to "ADD GIFT CERTIFICATE" above the Grand Total.
How do I get a custom logo on my Comprehensive Gym Package?
Guidelines for submitting your logo:
PLEASE READ IF YOU WANT A CUSTOM LOGO
- All artwork (Logos) must be optimized for a black background as our logo tapes are printed on to black tape. Lighter colored logos work best.
All artwork must be optimized for a black background as our logo tapes are printed on to black tape. Lighter colored logos work best.
Your artwork will be placed in a space approximately 2 inches wide by 7/16 of an inch tall. <strong>Please make sure your artwork is designed to be horizontal and fits in the green box below.</strong> Your artwork does not need to fill the whole space, as we will repeat the design/pattern to fill the space as needed.
Your artwork be submitted in either an .jpg, .eps, .ai, .psd or .png file format and have all of its text converted to outlines. This allows us to open and view the artwork exactly as you wish it to be seen with out having the necessary fonts installed on our machines.
If your artwork meets the minimum guidelines above, you can submit your artwork by using the "Choose File" button on the top right of the href="https://www.rxsmartgear.com/rx-jump-ropes/gym-packages/rx-gym-package/"gym package page.
- Your artwork must be submitted in either an .jpg, .eps, .ai, .psd or .png file format and have all of its text converted to outlines. This allows us to open and view the artwork exactly as you wish it to be seen with out having the necessary fonts installed on our machines.
- If your artwork meets the minimum guidelines above, you can submit your artwork by using the "Choose File" button on the top right of the gym package page.
Where do we collect Sales Tax?
Within the United States we are required to collect sales tax at checkout in a few states:
California (where our manufacturing headquarters are), Arkansas, Georgia, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, Nevada, North Carolina, and Ohio.
Internationally we are required to collect Sales Tax or VAT at checkout in:
Australia, Norway, and the United Kingdom.
* All sales tax/ VAT will be calculated at checkout and must be paid prior to shipment. For international shipments this does not include customs duties or taxes.
**International buyers can prepay duties and taxes at checkout by changing the flag in the bottom right corner of the website to your countries flag. At checkout you can prepay duties and taxes. If you choose not to prepay duties and taxes you will be required to pay before delivery is made.
Terms & Conditions
**All sales are final on Custom Products **
International customers are responsible for all customs, duties, taxes and tariffs.
Note that only business days count as shipping days. Please Allow 1-2 Business Days Processing Time to build your custom Rx Jump Rope
Manufacturer's Warranty:
All Rx Smart Gear products have been thoroughly inspected and found to be in proper operating condition upon shipment from the factory and is warranted to be free from any defect in workmanship and material that may develop within 60 days from date of purchase.
Any part or parts of the jump rope that prove defective within 60 days shall be replaced without charge providing such defect, in our opinion, is due to faulty material or workmanship and not caused by tampering, abuse, misapplication or improper use.
Using your Rx Jump Rope on concrete, asphalt, dirt, gravel or any other abrasive surface will automatically void the Manufacturer's Warranty.
The purchaser takes full responsibility to return the product back to Rx Smart Gear for inspection and/or repairs. Any alterations of the product made by anyone other than Rx Smart Gear renders this warranty null and void.
Shipping information:
*Shipping times may vary internationally and to AK, HI & US territories.
Deliveries may take longer, up to 21 business days for APO or FPO.
All Duties and Taxes are the responsibility of the customer and may be requested by the shipper upon delivery.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
What is Route package Protection Plan
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost or stolen while also protecting the planet. For every order, Route donates to support an agroforestry initiative that removes CO2 from the air and promotes a flourishing ecosystem.
My package is lost/stolen/damaged, what do I do?
If you paid for Route Package Protection go to https://claims.route.com/
JUMP ROPES
How to figure out your Jump Rope Length?
Looking for an Rx Method Clinic in your area?
Is your cable not the right length?
How to care for your new Rx Jump Rope?
Congratulations! You have just purchased your New Rx Jump Rope and you're ready to RX your double unders. But before we get into the techniques in mastering the double under, let’s start by discussing the proper maintenance of your new rope. We want your jump ropes to last, so here are four basic tips that will help your jump rope to have a long and healthy life.
- For optimum performance and to extend the life of your Rx Jump Rope, avoid using on concrete, asphalt, dirt, gravel or any other abrasive surface. Ideal surfaces are gymnasium floors, rubber coated/ matted floors, or PVC matting. We also suggest the Rx Jumping Mat
- Inspect your cable rope for tears in the covering.</strong> If any tears are noticed or wire cable is exposed, cease use immediately.
- Save the plastic cable ties that came with your Rx Jump Rope and after each use, wrap your Rx Jump Rope in a 6-8 inch diameter circle and clip twist ties to secure your rope. (as shown in the picture)
- NEVER bend, kink, or tie your Rx Jump Rope in a knot. Doing so will drastically reduce its efficiency and lifespan.
CARE INSTRUCTIONS: How to Store your Rx Jump Rope Properly: The best way to store your Rx rope is to leave one handle on the ground and roll it up like a garden hose. A 6 to 7 inch diameter is the recommended size roll. Your Rx handle is about about 6 inches long so you can use it as a measuring stick. Once rolled up apply each of the twist ties that came with your Rx rope near each handle and twist to lock them in. Then lay the handles across the cable and pop it in your Rx bag. Show your Rx rope love and it will love you back for many wods to come.
I am on the cusp of 2 sizes, which one should I get?
Our sizing chart goes by your height plus 3 feet which provides plenty of slack. So when on the cusp of 2 lengths we recommend the shorter one.
GET STARTED JUMPING
What's the best jump rope for beginners?
Here are the questions that we want you to ask yourself when determining which jump rope you should get started with:
- What workouts are you doing?
- Do you have a current rope or use one at their gym?
- Can you do double unders?
- Is that something you are interested in mastering?
- How tall are you?
- Are you looking for heavy weight ropes or thin ones for speed?
Any beginner recommendation: We always recommend our Original Rx jump rope and the Buff 3.4 cable weight. The specific reason is because the weight of the Buff 3.4 is not too heavy, and will allow the user to feel where the cable is while swinging it. It’s much easier to start with a cable that has weight on it so you can understand the rhythm and feel the timing of the rope. A super light cable can get lost around your body while swinging, and the Buff provides feedback so that doesn’t happen.
What is the perfect beginner fitness jump rope workout routine?
Using the appropriate jump rope in the beginning of your journey is key to building a solid foundation and enjoying a positive fitness experience.
If you are a just starting out trying to gain consistency in your single and double unders this quick tutorial is for you.
How many calories do I burn by jumping rope?
The exact number would be determined by your weight and how fast you skip, but you can expect to shed between 240 and 300 calories on average. (source)
Which are the best Double Under Jump Ropes?
The best rope depends on your skill level and what stimulus you're after. We advocate "train heavy, compete light", meaning, challenge yourself and use a rope with a bit of weight to it! Our buff cable is a great place to start, which you can find on an Original Rx and Rapid Fit jump rope!
How to do double unders?
Which muscles does jumping rope workout?
The better question is which muscles doesn't jumping rope workout! Jumping rope is a full body exercise. It primarily works your calf muscles, quads, shoulders and forearms but you are also working your hamstrings, glutes, abs, oblique muscles, biceps, triceps, back muscles, and chest muscles.
What are the benefits of jumping rope?
Jumping roping improves cardio respiratory system, strengthens the heart, improves bone density, tone muscles, burn calories and fat and improves agility and coordination.
What are the benefits of a weighted jump rope?
The beauty of a weighted jump rope is that it offers more feedback to the user. A weighted cable forces you to slow down and understand the movement, whether you are practicing single unders, side swings, double unders, or any other trick. We here at Rx Smart Gear, are advocates for people training heavy and competing light, and are big proponents of people training with our “buff” cable which weighs in at 3.4oz. We find that our buff cable offers enough feedback to dial in form, while not too much that it taxes out your shoulders and core.
How often should I jump rope?
As long as your body feels good, we say keep going! Be sure to switch it up, learn new tricks, try new ropes, keep it fun!
GRIPS
Recommendations for washing Alec Smith Grips?
You can use a wire brush. Sometimes the chalk and pressure will matte down the hairs and make the palm strap smooth, use a wire brush to de-matte. Do not submerge in water as this will tarnish/weather the leather. We recommend laying out flat in the sun to get rid of smell, or taking a damp cloth and lightly rubbing the palm strap, but there are no set recommendations for washing leather.
Can I exchange my grips?
Yes, if they are in brand new, unused condition. Opening to try on is OK, but, make sure there is no chalk or visible signs of use.
The customer is responsible for paying to mail the items to us, but the exchange and shipping back to you are free.
Please mail the grips to:
Rx Smart Gear
1800 John Towers Ave., Suite B
El Cajon, CA 92020
Inside the package, please include a note with your order number and state that this is an exchange for the new size you would like. Once we receive your package, we will process the exchange. Please let us know if you have any questions.
My grips ripped, can I get a replacement?
2 answers:
1) if its within a few uses from the purchase. Please send us a picture.
2) if it’s been over 3 months, we do not replace. Grips will wear down. Chalk and storage with moisture can soften leather and cause them to rip.
Do you have any more Alec Smith 1.0 left?
We have moved to the 2.0 version only and the 1.0 will not be coming back to stock. We have added a few minor adjustments to the 2.0. We have added a half and inch longer and quarter of an inch wider to each palm strap.
RXSG VIDEOS
RX METHOD COMPREHENSIVE
DOUBLE UNDER - PART 1
RX METHOD COMPREHENSIVE
DOUBLE UNDER - PART 2-3
RX METHOD COMPREHENSIVE
DOUBLE UNDER - PART 4-5