Got questions? We’ve got answers.
FAQs
From choosing the right rope to understanding our gear and shipping policies, find everything you need to know right here. Our customer support is available Mon-Friday 8:00-3:30 pm PST
Jump Ropes
How do I size my jump rope?
It’s easy to find your jump rope size. Beginners, take your height (say, 5’9”) and add three feet (8’9”). As a quick spot check, you can fold the rope in two and put it under one foot. The cable (excluding the handles) should touch your sternum.
However, the height + 3 feet rule is meant to be a starting point. As your technique improves, and you begin to pull your elbows back and place your hands closer to your hips, you’ll be able to use a shorter rope.
Is there a difference between a speed rope and jump rope?
A speed rope is a more advanced version of a jump rope. Typically made out of lighter-weight materials, and built with more sophisticated handles that spin faster, speed ropes require more familiarity and skill than jump ropes. That’s especially true because the speed rope’s lack of resistance makes it difficult to track the wire moving around your body. Somewhat counter-intuitively, because speed ropes spin faster, they produce less intensity. If intensity is what you’re after, consider a jump rope, or better yet, a Drag Rope.
How do I use a coupon code?
On the Checkout Page, find the box to enter "Discount or Gift Card" above the Grand Total.
How do I purchase a Gift Certificate?
In the shopping cart screen there is place to "ADD GIFT CERTIFICATE" above the Grand Total.
How do I get a custom logo on my Comprehensive Gym Package?
Guidelines for submitting your logo:
PLEASE READ IF YOU WANT A CUSTOM LOGO
All artwork (Logos) must be optimized for a black background as our logo tapes are printed on to black tape. Lighter colored logos work best.
Your artwork must be submitted in either an .jpg, .eps, .ai, .psd or .png file format and have all of its text converted to outlines. This allows us to open and view the artwork exactly as you wish it to be seen with out having the necessary fonts installed on our machines.
If your artwork meets the minimum guidelines above, you can submit your artwork by using the "Choose File" button on the top right of the gym package page.
Where are the Jump Ropes Made
We assemble our handles and jump rope cables are cut to size in our El Cajon, California factory.
What if my Cable Frays
Don't even worry! ...your jump rope is fine! Our durable handles are virtually indestructible. Our cables will need to be replaced occasionally. It's cheap and easy to do right here on our site! It's also important to use Key Wedgie to or the Split Ring Pliers prevent breaking your nails.
Get Started Jumping
How long will it take to get my orders?
Orders typically ship within 1-2 business days. You can select your service and review delivery timelines at checkout.
What's the best jump rope for beginners?
Here are the questions that we want you to ask yourself when determining which jump rope you should get started with:
- What workouts are you doing?
- Do you have a current rope or use one at their gym?
- Can you do double unders?
- Is that something you are interested in mastering?
- How tall are you?
- Are you looking for heavy weight ropes or thin ones for speed?
Any beginner recommendation: We always recommend our RapidFit jump rope with the Buff 3.4 cable weight. The specific reason is because the weight of the Buff 3.4 is not too heavy, and will allow the user to feel where the cable is while swinging it. It’s much easier to start with a cable that has weight on it so you can understand the rhythm and feel the timing of the rope. A super light cable can get lost around your body while swinging, and the Buff provides feedback so that doesn’t happen.
What is the perfect beginner fitness jump rope workout routine?
Using the appropriate jump rope in the beginning of your journey is key to building a solid foundation and enjoying a positive fitness experience.
If you are a just starting out trying to gain consistency in your single and double unders this quick tutorial is for you.
How many calories do I burn by jumping rope?
The exact number would be determined by your weight and how fast you skip, but you can expect to shed between 240 and 300 calories on average. (source)
Which are the best Double Under Jump Ropes?
The best rope depends on your skill level and what stimulus you're after. We advocate "train heavy, compete light", meaning, challenge yourself and use a rope with a bit of weight to it! Our buff cable is a great place to start, which you can find on an Original Rx and Rapid Fit jump rope!
How to do double unders
Which are the best Double Under Jump Ropes?
The better question is which muscles doesn't jumping rope workout! Jumping rope is a full body exercise. It primarily works your calf muscles, quads, shoulders and forearms but you are also working your hamstrings, glutes, abs, oblique muscles, biceps, triceps, back muscles, and chest muscles.
What are the benefits of jumping rope?
Jumping roping improves cardio respiratory system, strengthens the heart, improves bone density, tone muscles, burn calories and fat and improves agility and coordination.
What are the benefits of a weighted jump rope?
The beauty of a weighted jump rope is that it offers more feedback to the user. A weighted cable forces you to slow down and understand the movement, whether you are practicing single unders, side swings, double unders, or any other trick. We here at Rx Smart Gear, are advocates for people training heavy and competing light, and are big proponents of people training with our “buff” cable which weighs in at 3.4oz. We find that our buff cable offers enough feedback to dial in form, while not too much that it taxes out your shoulders and core.
Everything you know and love about jump rope, from testing your agility, coordination to burning extra calories will be taken to the next level with a weighted jump rope.Speed Rope vs Weighted Rope
How often should I jump rope?
As long as your body feels good, we say keep going! Be sure to switch it up, learn new tricks, try new ropes, keep it fun!
Why do my calves hurt during jump rope?
There are three main reasons why your calves might hurt during jump rope:
- Inadequate footwear: your shoes don’t provide enough cushioning for the balls of your feet.
- Muscle fatigue: you’re either new to jumping or are doing more volume than you’re used to.
- Overtraining: you haven’t recovered enough before jumping again.
To reduce the pain:
Wear proper shoes with enough cushioning.
Warm up with dynamic stretches and light cardio.
Loosen your calves with a lacrosse ball and foam roller.
Land softly on the balls of your feet with slightly bent knees.
Gradually increase the intensity and duration of your jump rope sessions.
Which muscles does jump rope work?
Jump rope works all the muscles of your body. First, it improves the elasticity of the connective tissue around the calves, making them more resilient and more powerful. It also activates your core, works your quads, glutes, and hamstrings, and increases shoulder strength. In fact, just 12 weeks of regular jump rope workouts improves the body’s balance of lean muscle versus fat tissue.
Can I jump rope to lose weight?
You can jump rope to lose weight. In fact, it’s quick, simple, convenient, relatively inexpensive — and effective. You burn 15 - 20 calories per minute of jumping rope, and just 12 weeks of regular jump rope workouts improves the body’s balance of lean muscle versus fat tissue. If you need a workout to get you started, we’ve got you covered.
Does jump rope burn belly fat?
While it’s impossible to target fat loss in a specific area of your body, you can jump rope to lose weight. You burn 15 - 20 calories per minute of jumping rope, and just 12 weeks of regular jump rope workouts improves the body’s balance of lean muscle versus fat tissue. If you need a workout to get you started, we’ve got you covered.
What does jump rope do to your body?
Jump rope has many benefits for your body, especially when it comes to cardiovascular health. It’s a great movement to help you meet the CDC’s guidelines of at least 75 minutes of vigorous-intensity exercise per week, and it also improves your coordination, activates your core, works your quads, glutes, and hamstrings, increases your shoulder strength, and makes your calves healthier and more resilient. You burn 15 - 20 calories per minute of jumping rope, and just 12 weeks of regular jump rope workouts improves the body’s balance of lean muscle versus fat tissue.
Is 30 minutes of jump rope a day enough?
The good news is that 30 minutes of jump rope per day is more than enough. When it comes to staying healthy, short, high-intensity workouts are better than long, low-intensity workouts. High intensity improves cardio health, builds strength and endurance, lowers the risk of chronic diseases, and improves mood. A few high-intensity jump rope workouts are the following:
Workout #1 — 10 Rounds:
- Jump rope: 30 seconds
- Rest: 60 seconds
- Jump rope: 30 seconds
Workout #2 — 5 Rounds:
Jump rope (alternating feet): 30 seconds
Rest: 90 seconds
Workout #3 — 5 Rounds:
- Jump rope with high knees: 30 seconds
- Rest: 90 seconds
Is jump rope a good activity for kids?
Jump rope is a great activity for kids — under a few conditions. First, they should be no younger than 5 or 6. Any earlier, and they may not have the required movement and coordination. Second, their rope should be long enough to reach their armpits when they stand in the middle of the rope. Third, challenge them with increasingly complex skills. Finally, jumping rope should be fun! Consider bright colors and fun patterns, along with a cable you can adjust as they grow.
Can I jump rope while pregnant?
It depends. The American College of Obstetricians and Gynecologists recommends that people in uncomplicated pregnancies start and remain active before, during, and after pregnancy, but it’s best to talk to your healthcare provider first. If you’re cleared to jump, here are a few tips:
- Keep your head in a neutral position
- Stack your ribcage over your pelvis
- Engage your core muscles
- Jump only high enough to clear the rope
- Stop immediately if you experience any of the following symptoms: dizziness, shortness of breath, vaginal bleeding, any leakage or an urgent need to urinate, a sensation of pressure, pain or heaviness in your pelvic area, or decreased fetal movement
Why do boxers jump rope?
Boxers jump rope for a number of reasons, including practicing timing, building foot strength, improving cardio endurance, and increasing their quickness and explosiveness. In fact, there’s even a movement named after them: the “boxers skip,” where you transfer your weight from one foot to the other, which helps with coordination and single leg strength. We should also mention that we’re the official jump rope partner of USA Boxing.
What’s the best jump rope for CrossFit?
The best jump rope for CrossFit is the one that allows you to build your strength, endurance, and coordination. For beginners, that means a heavier rope that you can feel as it moves around your body, and ideally one that’s also adjustable. That way, you can shorten the cable as your technique improves. If you’re already comfortable with a rope, and can easily string together single- and double-unders, you may want a lighter cable and more sophisticated handles, which will spin the rope faster, allowing you to do more work in less time.
Can I jump rope with flat feet?
You can jump rope with flat feet. In fact, it’s a great way to strengthen your collapsed arches, especially the tibialis posterior. Just keep in mind these eight tips:
- Wear shoes with good arch support and cushioning to help absorb the impact.
- Warm up and stretch your calves, ankles, and arches beforehand.
- Start with a manageable pace and duration and gradually increase both as your strength and endurance improve.
- Keep your knees slightly bent, jump only high enough to clear the cable, and land softly on the balls of your feet, not on your heels.
- Consider investing in a custom jump rope that can be tailored to your height and skill level, allowing for a more comfortable and efficient workout.
- Consider jumping on a softer surface, like a mat or carpet, or even the RXSG AIR Jumping Mat.
- Regularly do simple exercises, like towel scrunches, to strengthen the muscles in your feet.
- If you experience persistent pain, stop and rest.
Grips
Recommendations for washing Alec Smith Grips?
You can use a wire brush. Sometimes the chalk and pressure will matte down the hairs and make the palm strap smooth, use a wire brush to de-matte.Do not submerge in water as this will tarnish/weather the leather.We recommend laying out flat in the sun to get rid of smell, or taking a damp cloth and lightly rubbing the palm strap, but there are no set recommendations for washing leather.
How long will it take to get my orders?
Orders typically ship within 1-2 business days. You can select your service and review delivery timelines at checkout.
How do I use a coupon code?
On the Checkout Page, find the box to enter "Discount or Gift Card" above the Grand Total.
Can I exchange my grips?
Yes, if they are in brand new, unused condition. Opening to try on is OK, but, make sure there is no chalk or visible signs of use.
The customer is responsible for paying to mail the items to us, but the exchange and shipping back to you are free.
Please mail the grips to:
Rx Smart Gear
1800 John Towers Ave., Suite B
El Cajon, CA 92020
Inside the package, please include a note with your order number and state that this is an exchange for the new size you would like. Once we receive your package, we will process the exchange. Please let us know if you have any questions.
My grips ripped, can I get a replacement?
2 answers:
1) if its within a few uses from the purchase. Please send us a picture.
2) if it’s been over 3 months, we do not replace. Grips will wear down. Chalk and storage with moisture can soften leather and cause them to rip.
Do you have any more Alec Smith 1.0 left?
We have moved to the 2.0 version only and the 1.0 will not be coming back to stock. We have added a few minor adjustments to the 2.0. We have added a half and inch longer and quarter of an inch wider to each palm strap.
Your Orders
Do you ship overseas?
YES, we ship to over 235 countries. We can also provide checkout in many countries currency.
Tracking my Order
A tracking number is provided with every order and will be emailed when your order has shipped. You can also log into your store account by clicking on the hamburger then account.
If faster shipping is needed, please choose one of our expedited shipping options. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If an incorrect or incomplete address is provided when an order is placed, and the package is returned to us by the carrier, the customer is responsible for the cost to reship the order. (Please allow 1-2 business days to prepare your order for shipment). Orders received after noon PST on Friday or anytime Saturday, Sunday, and holidays will not ship until the next business day.
How long will it take to get my orders?
It depends on where your items are shipped. Orders typically ship within 1-2 business days. You can select your service and review delivery timelines at checkout.
Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. Please remember that almost all Jump Ropes are custom built after you place your order so please allow 2 business days prior to shipping.
Returns
To start a return log into your account and find the order you want to return.
*Unpackaged item, used or worn ropes, and/ or used chalked-torn grips will be assessed a 20% restocking fee.*
Unfortunately, we cannot accept returns on sale items or gift cards.
If you are not 100% satisfied with your purchase, you may return any unused item in new condition within 30 Days of purchase***. All items must include original packaging. If you receive the wrong product or your product is defective please contact us. The customer is responsible for return shipping. All sales are final for Closeout/ Discontinued items or products in the SALE category. No returns or exchanges are allowed for these or custom made-to-order products.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Per our return policy the customer is responsible for paying to mail the items to us. We will refund once we receive the item and it will be refunded back to your original payment method.
To start a return, Login to your account here Or click the Person Icon in the top right, you can also contact us at info@rxsmartgear.com. Please note that returns will need to be sent to the following address: 1800 John Towers Ave, Suite C, El Cajon, CA, USA
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
PLEASE DO NOT SHIP ITEMS BACK WITHOUT HAVING AN ACCEPTED RETURN
Can I check out using only a phone number?
No, but adding a phone number allows SMS (Text Message) updates. An email address is always required to check out of our store.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rxsmartgear.com.
* Original Shipping Costs are not refundable, and customers are responsible for return shipping. If the customer refuses the shipment or does not pay the duties or taxes due at delivery, Rx Smart Gear may not refund any of the purchase due to return shipping and taxes incurred from our carriers on the returned shipment.
** All shipping times are subject to change due to weather, disaster, or other unforeseen circumstances. Any shipment using the postal service USPS is not guaranteed, and Rx Smart Gear's obligation ends when the shipment is delivered to the United States Postal Service. Some shipping time guarantees may be changed as carriers make changes to their services due to covid, holidays, and weather issues.
*** The warranty period does not start until the date of delivery.
How do I use a coupon code?
On the Checkout Page, find the box to enter "Discount or Gift Card" above the Grand Total.
How do I purchase a Gift Card?
E-gift cards arrive by email and come with instructions for using them at checkout.
How do I get a custom logo on my Comprehensive Gym Package?
Custom Logos can be added by clicking on the Custom Logo Tape button on the Gym Package page or here
Where do we collect Sales Tax?
Within the United States we are required to collect sales tax at checkout in a few states:
Internationally, we are required to collect Sales Tax or VAT at checkout.
If we are required to collect Taxes or VAT it will show at checkout.
* All sales tax/VAT will be calculated at checkout and must be paid prior to shipment. For international shipments this does not include customs duties or taxes.
**International buyers can prepay duties and taxes at checkout. At checkout you can prepay duties and taxes. If you choose not to prepay duties and taxes you will be required to pay before delivery is made.
Terms & Conditions
**All sales are final on Custom Products **
International customers are responsible for all customs, duties, taxes and tariffs.
Note that only business days count as shipping days. Please Allow 1-2 Business Days Processing Time to build your custom Rx Jump Rope
Manufacturer's Warranty:
All Rx Smart Gear products have been thoroughly inspected and found to be in proper operating condition upon shipment from the factory and is warranted to be free from any defect in workmanship and material that may develop within 60 days from date of purchase.
Any part or parts of the jump rope that prove defective within 60 days shall be replaced without charge providing such defect, in our opinion, is due to faulty material or workmanship and not caused by tampering, abuse, misapplication or improper use.
Using your Rx Jump Rope on concrete, asphalt, dirt, gravel or any other abrasive surface will automatically void the Manufacturer's Warranty.
The purchaser takes full responsibility to return the product back to Rx Smart Gear for inspection and/or repairs. Any alterations of the product made by anyone other than Rx Smart Gear renders this warranty null and void.
My package is lost/stolen/damaged, what do I do?
Double check the tracking in the email you received from our system when it shipped. Some USPS package show delivered the day prior to delivery. If you still don't receive your package please contact info@rxsmartgar.com
Shipping Carriers
USPS/ Free Shipping (Mon-Sat)(Domestic only) Ground Advantage by USPS. All Rx Replacement cables ship via USPS Ground Advantage.
USPS Priority (Mon-Sat )
FedEx Ground -Home(Tue-Sat ) Business (Mon-Fri) Not available outside the contiguous 48 U.S. States.
UPS Ground (Mon-Fri)
2nd Day Air (Mon- Fri)
Orders must be placed by 10am Pacific Time. Shipping times may vary to AK, HI & US territories.
Next Day Shipping (Mon-Fri)Orders must be place by 10am Pacific Time. May not be available in all areas. Shipping times may vary to AK, HI & US territories.
Shipping to Brazil
Effective Jan 1, 2020, all shipments to Brazil must include the recipient's Tax Identification (ID) number on customs declarations and shipping labels. The is a policy imposed by the Brazilian government, Rx Smart Gear has no control over shipments lost, destroyed or returned by Brazilian Customs
Please provide this information when checking out as any shipments missing the Tax ID will be subject to return, or even disposal, by Brazilian Customs. Return shipping cost will be deducted from any refund after product has been received. If product isn't returned no refund of purchase or shipping charges will be made.
There are several different Tax IDs that can be used when shipping to Brazil, including: · CPF - Individual Tax ID, similar to U.S.A.’s Social Security number
· CNPJ - Business Tax ID
· Passport Number
How to include the Tax ID Number when preparing shipping labels & customs declarations to Brazil: · In the Company Name field at checkout, enter your recipient's Tax ID number:
· For shipments without a company name, enter your recipient's Tax ID Number with a CPF prefix: CPF 000.000.000-00
· For shipments that include a company name, enter your recipient's Tax ID Number before the company name, separated with a dash: 000.000.000/0000-00 – My Company
APO Orders
All APO orders will be shipped using USPS. Once USPS delivers the shipment to the Army Post Office (APO) no tracking will be available. Shipping times cannot be guaranteed. Include the unit and APO/FPO/DPO in the Suburb/City field (Air/Army Post Office™, Fleet Post Office or Diplomatic Post Office) with the 9-digit ZIP Code (if one is assigned).
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Sponsorships
Athlete Sponsorships- We evaluate each athlete individually, please email info@rxsmartgear.com and include your name, website, social media channels, and any other relevant information you think we would need.
Competition Sponsorship- Unfortunately we have already met our spending budget for this fiscal quarter and are not providing any more sponsorships.



